Conduct & Client Care
Great Expectations
Our panel will reflect and comment on the outcomes and recommendations of the Australian Royal Commission, the recent FMA and NZ Reserve Bank reports and reviews – and discuss the enduring and emerging expectations for financial advisers and their conduct and client-care and what really matters.
Sponsored by Marsh
Sue Brown
Facilitator
Sue is an experienced adviser and leader with the passion, commitment and drive to help clients achieve the outcomes they seek in the regulatory, governance and government sectors.
Karen Stevens
Karen Stevens is the Insurance & Financial Services Ombudsman (“IFSO”) in New Zealand. The IFSO is responsible for overseeing a free and independent dispute resolution service for customers of participating financial service providers.
Rob Everett
Rob has been Chief Executive of the Financial Markets Authority since February 2014. Rob spent a year as a director at regulatory consultants Promontory before moving to New Zealand at the end of 2013.
Marisa Broome CFP
Marisa is the principal of Wealth Advice, an Australian boutique financial planning practice focusing on providing comprehensive holistic advice to high net worth families.
Hon Sir Bruce Robertson KNZM, VGSM
Hon Sir Bruce Robertson KNZM VGSM, Chairman of the Financial Advisers Disciplinary Committee. Lawyer in Dunedin for 20 years and also pro Chancellor University of Otago.
Find out what’s in store for this Business Session by watching facilitator Sue Brown’s video below.