Business Session – Client Conduct & Care

Karen Stevens

Karen Stevens was appointed Insurance & Savings Ombudsman in May 1998, now the Insurance & Financial Services Ombudsman (“IFSO”).  The IFSO Scheme is a founding Member of the International Network of Financial Services Ombudsman Schemes and Karen is the current Network Chair. She is also a founding Member of the Australian and New Zealand Ombudsman Association and is on its Executive Committee.  

Karen speaks nationally and internationally about complaints resolution in the financial sector, particularly in respect of insurance, and is very involved in providing training to financial service providers to help them prevent complaints from arising.

She graduated with BA and LLB degrees from VUW and has qualified as an Associate of The Arbitrators’ and Mediators’ Institute of New Zealand, a Member of The Chartered Institute of Arbitrators (UK) and a Fellow of the New Zealand Institute of Management.  In 2009, she also completed a Master of Laws degree from La Trobe University in Melbourne, majoring in conflict resolution.

Business Session – Client Conduct & Care

Other presenters

Our panel will reflect and comment on the outcomes and recommendations of the Australian Royal Commission, the recent FMA and NZ Reserve Bank reports and reviews – and the discuss the enduring and emerging expectations for financial advisers and their conduct and client-care and what really matters. 

Rob Everett

Rob has been Chief Executive of the Financial Markets Authority since February 2014. Rob spent a year as a director at regulatory consultants Promontory before moving to New Zealand at the end of 2013.  

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Marisa Broome

Marisa is the principal of Wealth Advice an Australian boutique financial planning practice focusing on providing comprehensive holistic advice to high net worth families.

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Sue Brown

Sue is an experienced adviser and leader with the passion, commitment and drive to help clients achieve the outcomes they seek in the regulatory, governance and government sectors.

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