Hosted by Derek Young

Derek will share his experience of the value of a having a clear sales strategy, understanding the changing face of your customer, focusing on how you can add value and continuing to do the fundamentals really well. This will include some tools for building rapport with customers, moving from a sales to a service mindset and being confident to have difficult conversations. He will also challenge the participants to think about how to create a next-level customer experience – a balance of human and digital.

Derek is an Icehouse Business coach who will facilitate a session around building the platform for sales growth and maximising the long-term value of the business. He will share the value of   attention to fundamentals, good decision-making processes, and clear sales strategy. He will also challenge the participants to think about next-level customer experience – a balance of human and digital.

Derek  is an innovative business leader and coach with more than 15 years’ experience in senior roles at GM and CEO level. He has vast experience in developing and implementing strategic plans; building high performing cultures; developing sales and leadership teams. He has also led large-scale business and change leadership projects. Derek is passionate about customer experience and working with business owners to develop a laser focus on their goals and identifying the key enablers to achieve these goals. He has worked across a wide range of industries, including several years in the finance sector.

Check out what Tony Dench, CEO of SHARE has to say about his experience with The Icehouse.