Communication Skills
Successful conversations with vulnerable clients
Advisers are in privileged positions of trust and are well placed to assist clients in major life decisions. The impact of vulnerability is strong and many people are trying to cope with difficult situations and limited resources, energy and time. Stress can affect our state of mind and ability to manage effectively. In this session the presenter explores communication strategies that allow you to achieve the best possible outcome for the client by connecting with them in ways that uncovers the core issues. Case studies will be used to explore skills you may employ to build your confidence in meeting the needs of these clients.
