Bring in the Experts Webinar Series

Bring in the Experts webinar series

Webinars are recorded and can be viewed from our webinar library on our members’ site or as unstructured CPD in members Ontrack online learning platform.

Upcoming Webinars:

• Wednesday 1 May, 10am – When Client Claim
• Wednesday 8 May, 10am – Super Wednesday: Achieving Higher Compliance: Three Common Shortcomings

Wednesday 1 May, 10am
When Clients Claim

Managing a successful business is not just about managing effective relationships and communications with clients, but also understanding the risks associated with providing financial advice and making appropriate business decisions to manage those risks. Although many clients may be friends, this hasn’t prevented these people making claims in the past, particularly when their wealth outcomes are challenged. This webinar will provide you with insights into the potential risks and process to follow to minimise the impact on you during the claims process and your business.

Michael is one of New Zealand’s leading insurance lawyers and joins us to provide insights into the claims process and examples of how basic record keeping has contributed to a good outcome for the financial adviser. Michael specialises in professional indemnity, general liability and directors and officers insurance, with a particular expertise in claims against financial advisers. He acts in regulatory claims by the Commerce Commission and Financial Markets Authority. Michael has a Master’s Degree in Commercial Law with first class honours majoring in insurance. He frequently presents to professional groups, insurers and brokers and lectures in professional indemnity insurance at University of Auckland. Michael is also an associate of the Arbitrators and Mediators Institute of New Zealand.

Michael is joined by Clinton Stanger, Curated Risk to discuss the role an insurer plays in the process. Clinton has worked in the New Zealand fire and general insurance industry for the past 27 years, in both underwriting and adviser roles. Clinton is passionate about the advice industry and assisting his clients by providing clear advice. He thrives on opportunities to utilise his strong relationship skills and wide personal networks to create growth and opportunity for himself and his client’s businesses.
He is Level 5 qualified to give advice in fire and general, a member of Financial Advice New Zealand, and has his Trusted Adviser mark.

The severity of not having the appropriate cover for a financial advice profession is significant. A claim process is likely to take many months and create high levels of stress. It can be costly and an immense strain on business owners. Introducing robust processes to document client decisions doesn’t take the risk of a claim away but does make the claims process significantly less stressful for all parties and in many cases, provides times for a financial adviser to continue to focus on what they are good at – providing financial advice. Having the appropriate professional liability insurance and understanding the steps if a situation arises can be critical, with claims sometimes reaching into the millions of dollars.

Register now!

Wednesday 8 May, 10am
Achieving Higher Compliance: Three Common Shortcomings

At the 2024 Financial Advice NZ conference the FMA shared some insights from their past monitoring visits. The purpose was to help advisers understand some of the advice practice areas that could be improved to help achieve higher compliance with the Code of Conduct.

In this highly practical Risk Super Wednesday the Risk MAC are focusing on three areas of the findings where shortcomings have been observed:

1. Solution suitability
2. Process and documentation for changes to initial advice
3. Replacement of products

Hosted by the Dean Logan, Chair of the Risk MAC, this session will provide you insights into good practice, providing you the opportunity to consider your own processes and identify potential gaps in your documentation and workflows.

Register now!

Webinar Replays

(subject to speaker approval)

You can watch webinar replays on our LMS platform Ontrack. If you are not using Ontrack, you can browse and view previous Bring in the Experts webinars in the webinar library on our members site. Log into your account and go to Learning, Education, and Compliance > Webinar Library.