Bring in the experts - Wednesday 12 April, 10am - Be a brand your clients value Don’t miss out on the chance to join Ciaran Jack, from Obvious Brand Partners, on how to “be a brand your clients value.” In this webinar, you will learn about the importance of building a clear and consistent brand identity that aligns with the values and needs of your clients, and how to effectively communicate your brand message to build trust. You’ll also explore visual identity…

Bring in the Experts - Effective Communications: De-escalating and difficult behaviours In many work environments, we may encounter clients (or other stakeholders) who are anxious, upset or concerned, and communicate these emotions in challenging ways, which can take its toll on you and your colleagues. In this one hour webinar, Kay Chapman from Chapman Employment Relations will introduce advisers to ways of identifying early signs and deescalate situations of unease and confrontation both over the phone and in person.  She will provide…