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Bring in the Experts – Effective Communications: De-escalating and difficult behaviours
Bring in the Experts - Effective Communications: De-escalating and difficult behaviours In many work environments, we may encounter clients (or other stakeholders) who are anxious, upset or concerned, and communicate these emotions in challenging ways, which can take its toll on you and your colleagues. In this one hour webinar, Kay Chapman from Chapman Employment Relations will […]
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