Ethics Workshop: The Foundations of Professional Ethics in Financial Services

In this workshop, you’ll explore how much of you should show up in professional relationships. You’ll examine where ethical boundaries can blur, how unconscious bias can influence advice, and how to ensure your interactions remain client-centered, fair, and aligned with professional standards. This interactive online workshop invites you to reflect on your own behaviours and client relationships through the lens of professional ethics. Through discussion, practical scenarios, and guided reflection, you’ll examine how ethical decision-making plays out in real client conversations, particularly when vulnerability, values, or public perception come into play.

What You Will Learn

By the end of this 1.5-hour workshop, you will:

• Gain insight into your personal values and how they influence your professional relationships
• Recognise where ethical behaviour and personal beliefs may conflict and how to manage that tension
• Build skill in identifying different relationship styles and adjusting your approach to meet client needs
• Strengthen your understanding of client vulnerability and the foundations of trust
• Develop practical strategies to support ethical decision-making while maintaining client confidence and satisfaction
• Better understand the connection between your professional conduct and public profile

What You Will Explore

• Your personal values and their role in ethical practice
• The Code of Conduct and its focus on fairness and client-first outcomes
• How ethical behaviour strengthens (or undermines) client relationships
• The significance of your public and professional profile, both online and offline
• Practical insights into recognising and responding to client vulnerability
• How to adjust your relationship style when working with vulnerable clients
• The link between ethical behaviour, trust, and long-term client satisfaction 

Speaker Bio

Jane Arnott MNMZ, Director at The Ethics Conversation

Jane is the director of the Ethics Conversation. She delivers practical sector specific business and professional ethics workshops and presentations for professional bodies, public and private sector entities. Jane has facilitated Ethics workshops for Financial Advice NZ for 5 years now and continually evolves these to address changes in business practices. Jane became a recipient of a Queens Birthday Honour in June 2021 reflecting her work as an advocate for Pasifika communities and as executive director of a nationwide conservation not-for-profit. She was appointed an adjunct research fellow, Brian Picot Chair in Ethical Leadership, School of Management, Victoria University of Wellington effective December 2021. Her ethics workshops support speak up processes, effective Codes and the embedding of an ethical culture along with ethical leadership. Prior to the Ethics Conversation she was the first offshore Associate and Country Representative for the UK based Institute of Business Ethics (IBE), a position she held for over ten years.

CPD: 1.5 Hours

Member: $115 (incl. GST) | Non-member: $147 (incl. GST)

Zoom Webinar Link / ID will be emailed to registrants