Emotion and chemistry are at play in every encounter you have with your clients and will impact their decision making throughout the advice process. 

Your interpersonal skills in reading their mood and adapting your communication approach will have an influence on your client outcomes and the creation of sustained client relationships.

In this webinar Kerry will address:

• what your client needs to experience to achieve positive chemistry with you
• the difference between mood versus personality types and how to quickly read the mood of your client
• how to adapt your style to moods to build strong emotional connections
• the key communication skills that develop trust and chemistry

Cecila Farrow hosts Kerry Kirton, Managing Director, Influence Consulting Ltd to discuss key communication skills for financial advisers.

This webinar is based on Influence Consulting’s proprietary framework developed over 20 years to help risk, wealth and lending professionals build trusted relationships with their clients. Learn to adapt your approach for different clients based on a robust understanding of what influences their decisions.

Influence Consulting holds an extensive record delivering influencing skills programmes for the professional services sector including risk advisory. Kerry established Influence Consulting in 2001 and runs the company as managing director. His clients include major banks, professional service firms and institutions in New Zealand and beyond. Kerry holds degrees in law and commerce and practiced as a corporate lawyer.