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IFSO Getting Ready for Licensing

November 19 @ 11:00 am - 12:00 pm NZDT

IFSO Getting Ready for Licensing – best practice in complaints handling

The transitional licensing starts on the 25th of November and a condition of the transitional licence is that licence applicants must have in place an internal disputes resolution process.

Sharing insights and key tips from more than 20 years of resolving complaints, Karen Stevens, the Insurance & Financial Services Ombudsman, will explore:

• what you need in your complaints process
• what is best practice
• what resources are available
• how these can assist you to improve your business

In this webinar Karen Stevens will outline best practice in regard to complaint handling and the key elements of an internal complaint process – and importantly how a licensing requirement can provide value to both your clients and your advice business.

About the Presenter

Karen Stevens, Ombudsman IFSO.  Karen is a barrister and qualified arbitrator and mediator. With a background in civil litigation and alternative dispute resolution, she was appointed Insurance & Financial Services Ombudsman, in May 1998. Karen has a Master of Laws degree from La Trobe University.

CPD 1.0 structured hour, Area; Compliance

An invitation to the ZOOM meeting will be sent to the registrants email address the day before the webcast.


November 19
11:00 am - 12:00 pm
Event Category:


Link to watch/listen will be sent to registrants on the day before the event New Zealand


Financial Advice New Zealand
04 499 8062