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Bring in the Experts – Governance – Disputes Resolution Schemes panel discussion

June 2 @ 10:00 am - 11:00 am NZST

Bring in the Experts – Wednesday 2nd June – Governance – Disputes Resolution Schemes panel discussion

Join us and obtain greater knowledge as to what the Dispute Resolution Scheme (DRS)  providers are considering for complaints against the financial services sector.

We have the heads of the Disputes scheme providers in NZ on our panel who are clearly experts in their field. The new regime has duties and obligations for both the financial advice provider and the financial adviser when advice is given.  They will share insights into the DRS world and key issue or observations now that we are a new licensed regime.

This is an interactive session and you will be able to ask questions of the expert panel through the chatroom.

How do I join the webinar series? Zoom Link – simply click on the link to register for the series

Can I ask questions during the webinar? Members will be provided the opportunity to ask questions via the written ‘chat’ function or the Q & A tab.

What is the cost?  This webinar is offered FREE to Financial Advice Members and $50+gst for non-members (non-members please email info@financialadvice.nz).

CPD will automatically be applied to member’s accounts. If you are not a member and would like a Certificate of Attendance, please indicate on the webinar registration page.


(image coming soon) Karen Stevens, ISFO. Karen is the Insurance & Financial Services Ombudsman, appointed in May 1998.  She graduated with BA and LLB degrees from VUW, and was admitted as a Barrister and Solicitor of the High Court of New Zealand in 1987.

Karen began her legal career as a civil litigation lawyer and moved into alternative dispute resolution, qualifying as an Associate of the Arbitrators’ and Mediators’ Institute of New Zealand, a Member of the Chartered Institute of Arbitrators (UK), a Fellow of the New Zealand Institute of Management, and a LEADR mediator. In 2009, Karen completed a Master of Laws degree from La Trobe University in Melbourne, majoring in conflict resolution.

Karen is a media commentator on insurance for radio, television and print media. She frequently speaks at national and international conferences, being a founding member of the Australian and New Zealand Ombudsman Association and the International Network of Financial Services Ombudsman Schemes, of which she is also the immediate past Chairperson.

Susan Taylor, FSCL.  Susan Taylor is the Chief Executive Officer of Financial Services Complaints Ltd. FSCL has over 7,000 financial service providers, including several thousand financial advisers, as scheme participants.

FSCL investigates complaints made by consumers against FSCL scheme participants.  As CEO, Susan is the decision-maker on complaints, in the same way as an Ombudsman, and has the power to make binding decisions up to the sum of $200,000 where a complaint is upheld, and a direct financial loss has been suffered by the consumer.

Susan has more than 25 years’ experience in dispute resolution in the financial services industry and has presented at financial industry and consumer conferences both in New Zealand and overseas.

Susan is a qualified lawyer and, prior to joining FSCL, was the Deputy Banking Ombudsman.

Susan is also a public member of the Advertising Standards Appeal Board and a trustee of the Dame Malvina Major Foundation.

Richard Binner (FairWay, New Zealand).  Richard is General Manager Operations of FairWay, New Zealand.  He has held a number of senior and executive management positions during his career. He has broad experience in developing and executing business strategies, together with leading client relationships, business development and service delivery functions.

At FairWay, Richard uses his experience to lead and inspire a dedicated and highly capable team of professionals.  He encourages constant process and system improvements to help them excel in their roles and provide a great experience for FairWay’s customers.

Richard joined FairWay in November 2017 as General Manager: Business Development, having accountability for leading strategic business development and client relationship management for emerging opportunities within the business.  In 2019 Richard became Chief Client Officer, with responsibility for providing strategic and people leadership of all client facing roles and for the effective delivery of all FairWay’s professional services.

As General Manager Operations, Richard works within the Senior Management Team to guide FairWay’s strategic priorities, together with having full operational responsibility for the day to day resourcing and delivery of all FairWay’s professional services.



June 2
10:00 am - 11:00 am




Financial Advice New Zealand
04 499 8062