Customer-led growth

Hosted by Derek Young

Derek is an Icehouse Business coach who will facilitate a session around building the platform for sales growth and maximising the long-term value of the business. He will share the value of   attention to fundamentals, good decision-making processes, and clear sales strategy. He will also challenge the participants to think about next-level customer experience – a balance of human and digital.

Derek  is an innovative business leader and coach with more than 15 years’ experience in senior roles at GM and CEO level. He has vast experience in developing and implementing strategic plans; building high performing cultures; developing sales and leadership teams. He has also led large-scale business and change leadership projects. Derek is passionate about customer experience and working with business owners to develop a laser focus on their goals and identifying the key enablers to achieve these goals. He has worked across a wide range of industries, including several years in the finance sector.